Refund policy

Puppy Health Warranty / Sales Agreement

This agreement must be signed before any deposits or purchase is made. Please do not sign if you do not agree with the warranty in its entirety.  This is a binding agreement between the seller/buyer who is listed within the contract below. Both parties have read the contract and agree to the terms listed below.

The buyer understands that the seller has taken all measures to ensure a healthy and functional puppy before purchasing said puppy. At anytime that puppy is found to have any problems determined by a veterinarian while in the care of the breeder the buyer will be notified and a refund (full refund only if returned within 48hrs of purchase) or replacement puppy (born within a year of original deposit) will be offered for purchase.

At the time said puppy is picked up or shipped from said seller the buyer understands they are now fully responsible for the care of said puppy. This means if a 3rd party is used for shipping said puppy and said puppy sustains any injury of any sort, the seller is not responsible for any care for injury or loss due to death unless a statement is provided and an autopsy was performed from a licensed veterinarian stating that the puppy had passed from a life-threatening cause due to congenital defects.

Buyer understands that any veterinarian fees occurred while in the buyers care of said puppy is solely the responsibility of the buyer. Buyer also understands anything bought for home care of said puppy is the sole responsibility of the buyer.
Buyer understand seller warranty does not go into effect until the puppy has been seen by a licensed veterinarian within the 1st 24-48 hours after puppy has been received by buyer.  This warranty only guarantees against life-threatening congenital defects found with a written examination/statement by a licensed veterinarian or upon receipt of an autopsy from a deceased (fresh unfrozen) puppy that had been examined within a 24-48 hour post death.

This warranty includes defects from the heart, portosystemic shunt, liver, hydrocephalus, spine, kidneys, and lungs only. If said puppy is found to have any one of the above defects buyer has the option of retaining the puppy or returning the puppy at the time said puppy is determined to have the above mentioned health defects. If buyer decides to keep said puppy the buyer is solely responsible for said puppy financial care and medical treatment. Buyer also understands that seller will provide a full refund (within 48 hour period of purchase) or a replacement puppy (born within 12months of diagnosis of said puppy). If buyer doesn’t choose a new puppy within the 12 months after diagnosis of said puppy buyer understands they forfeit the warranty and all refunds or replacement of said puppy.

This warranty does not guarantee against non life-threatening health issues. Nor does this warranty against any of the following intestinal parasites, hypoglycemia, manage, collapsed trachea, luxating patellas, or anything that is not life-threatening. Buyer understands that seller cannot warrant against diagnosis due to vaccinations. Puppies receive vaccinations to protect them against parvovirus, distemper, adenovirus, parainfluenza, or Bordetella. These vaccinations are given by the veterinarian in hopes that the mother maternal antibodies are so low that the vaccinations will be absorbed by the cells so that they puppies own antibodies can start to build a resistance against the diseases mentioned above.  It is imperative that the buyer maintains recommended vaccinations and heartworm prevention for the life of said puppy.
Buyer understands that upon receipt of said puppy seller will provide a certified health certificate from a licensed veterinarian, and copy of the vaccination records. The vaccination record must be given to the buyers veterinarian for future recommendations. If said puppy is determined to be defective and returned all of the said puppy veterinarian records must be sent to seller for future treatments.

Warranty/Guarantee is non-transferable and the seller is not liable and warranty will be voided if said puppy is sold or transferred to third party.

Buyer understands that seller is solely responsible replacement of said puppy with a puppy of equal or lesser value. Buyer understand that in the event they see a puppy of higher value they have the option to pay the difference of original purchase. Buyer also understands there is no refund of money beyond the first 48 hours of purchase of said puppy.

If Buyer is in agreement with above warranty please initial below.

___________________________
Initial here

Buyer agrees to never sale said puppy and to return puppy in the event buyer is no longer able to care for said puppy at the expense of the buyer. Seller may give the option of a partial refund upon return if puppy is in good health. This refund is at the sole discretion of the seller. Buyer also understands that said puppy is sold as a pet only and no registration or limited registration will be provided unless otherwise stated.
Buyer/ Seller understands by not adhering to above contract will be considered a breach in above warranty/guarantee.
Buyer also understands that this warranty and all concerning of said puppy in the event of breach can only be filed at the local small claims court inside the state of Tennessee, of Shelby county, city of Memphis.